Privacy Policy

Aurum Distribution Group (“Aurum,” “we,” “us,” or “our”) respects the privacy of our clients, prospective clients, business partners, vendors, suppliers, website visitors, and other individuals and organizations that interact with our business.

This Privacy Policy explains how Aurum Distribution Group may collect, use, store, disclose, retain, and protect information obtained through our website, contact forms, quote requests, consultation requests, email communications, telephone communications, business transactions, and related services.

By accessing our website or voluntarily submitting information to Aurum Distribution Group, you acknowledge the practices described in this Privacy Policy.

Information We May Collect

Depending on how you interact with Aurum Distribution Group, we may collect information including:

• Full name
• Business or organization name
• Job title or position
• Email address
• Telephone number
• Business or mailing address
• Contact preferences
• Information submitted through website forms
• Consultation requests
• Quote requests
• Product requirements
• Procurement requirements
• Sourcing requirements
• Distribution requirements
• Project descriptions
• Business consulting information
• AI or workflow consulting requirements
• Product specifications
• Quantities
• Delivery requirements
• Uploaded documents
• Images
• Drawings
• Specifications
• Purchase-related information
• Vendor or supplier information
• Communications with our representatives
• Transaction and order information
• Website usage information
• Device information
• Browser information
• IP address
• Referral information
• Security and technical information
• Cookie or similar technology information where applicable

Users should avoid submitting unnecessary confidential or sensitive personal information through general website forms.

How Information Is Collected

We may collect information when you:

• Visit our website
• Complete a contact form
• Request a quote
• Request a consultation
• Contact us by telephone
• Contact us by email
• Submit files or specifications
• Request procurement or sourcing assistance
• Request distribution services
• Request consulting services
• Request AI or workflow-related services
• Purchase or inquire about products
• Become a customer, vendor, contractor, supplier, or business partner
• Communicate with our representatives
• Interact with technologies used to operate or secure our website

Certain technical information may also be collected automatically through website hosting providers, security systems, analytics tools, cookies, server logs, and related technologies.

How We Use Information

Aurum Distribution Group may use collected information for legitimate business purposes including:

• Responding to inquiries
• Communicating with prospective customers
• Providing customer service
• Preparing quotes and estimates
• Preparing proposals
• Evaluating procurement requests
• Evaluating sourcing requirements
• Evaluating distribution requests
• Scheduling consultations
• Performing consulting services
• Coordinating with vendors and suppliers
• Processing orders
• Managing customer accounts
• Maintaining business records
• Providing requested products or services
• Improving our website
• Improving our operations
• Improving customer experience
• Developing business solutions
• Preventing fraudulent or unauthorized activity
• Maintaining information security
• Protecting our systems
• Complying with legal requirements
• Maintaining accounting and tax records
• Resolving disputes
• Enforcing contracts and policies
• Protecting Aurum Distribution Group, our customers, and others

We seek to collect and maintain information reasonably necessary for legitimate business purposes.

Business Communications

When you provide your telephone number or email address, you authorize Aurum Distribution Group to communicate with you regarding the inquiry, quote, consultation, project, order, product, service, or business relationship associated with your request.

Communications may include:

• Email
• Telephone calls
• Voicemail
• Business-related text communications when appropriate

Submitting an inquiry does not automatically enroll you in unrelated marketing communications.

Information Sharing

Aurum Distribution Group does not sell personal information merely because an individual or business contacts us.

We may share information when reasonably necessary with:

• Website hosting providers
• Email providers
• Cloud-storage providers
• Technology vendors
• Security providers
• Suppliers
• Manufacturers
• Distributors
• Logistics providers
• Shipping companies
• Contractors
• Consultants
• Professional advisors
• Accountants
• Attorneys
• Insurance providers
• Government agencies when legally required
• Law-enforcement authorities when legally required

Information may also be disclosed when reasonably necessary to prevent fraud, protect legal rights, investigate security incidents, comply with legal obligations, or complete legitimate business transactions.

If Aurum Distribution Group undergoes a merger, acquisition, restructuring, financing transaction, sale of assets, or similar business transaction, information may be transferred as part of that transaction where permitted by law.

Google and Third-Party Technology Services

Aurum Distribution Group may use third-party technology services to operate our business and website. These services may include:

• Google Workspace
• Gmail
• Google Voice
• Google Drive
• Google Sheets
• Google Apps Script
• Website hosting providers
• Domain providers
• Cloud infrastructure
• Analytics services
• Email services
• Security tools
• Business-management systems

Information processed through these systems may also be subject to the privacy and security practices of the applicable service provider.

Website Forms

Our website may provide forms for:

• General inquiries
• Requesting quotes
• Requesting consultations
• Submitting project information
• Providing product requirements
• Uploading supporting documents

Information submitted through these forms may be stored in business systems including email, spreadsheets, cloud storage, and other systems used by Aurum Distribution Group.

File Uploads and Documents

Users may submit files such as:

• Product specifications
• Images
• Drawings
• Business documents
• Reference materials
• Quantity lists
• Project requirements
• Supporting documentation

By submitting materials, you represent that you have the legal authority to provide them.

Submitted information may be used as reasonably necessary to evaluate, quote, source, procure, fulfill, document, or perform the requested business activity.

Data Security

Aurum Distribution Group uses reasonable administrative, organizational, and technical safeguards designed to protect information from unauthorized access, unauthorized disclosure, alteration, loss, misuse, fraud, or security threats.

However, no website, internet connection, electronic communication, cloud platform, or electronic storage system can be guaranteed to be completely secure.

Users should exercise appropriate care when transmitting confidential information electronically.

Data Retention

Information may be retained for as long as reasonably necessary to:

• Provide requested services
• Maintain customer relationships
• Complete business transactions
• Maintain procurement records
• Maintain accounting records
• Meet tax obligations
• Maintain legal records
• Resolve disputes
• Enforce agreements
• Protect business interests
• Meet regulatory requirements

Information no longer reasonably required may be deleted, anonymized, securely destroyed, or archived where appropriate.

Cookies and Similar Technologies

Our website may use cookies, server logs, analytics tools, or similar technologies for purposes including:

• Website functionality
• Security
• Performance
• Analytics
• Fraud prevention
• User experience

Third-party technologies integrated into the website may operate according to their own privacy practices.

Privacy Rights

Depending on applicable law and jurisdiction, individuals may have certain rights relating to personal information. These may include rights to request:

• Confirmation that personal information is being processed
• Access to qualifying personal information
• Correction of inaccurate information
• Deletion of qualifying information
• A portable copy of qualifying information
• Information regarding certain disclosures
• Applicable opt-out rights

Not every privacy right applies to every person, business, transaction, or category of information.

Aurum Distribution Group may take reasonable steps to verify the identity and authority of an individual submitting a privacy request.

Texas Privacy Requests

Qualifying Texas residents may have rights under applicable Texas privacy laws. Privacy-related requests may be submitted to info@aurumdistributiongroup.com.

Please include sufficient information for Aurum Distribution Group to identify and evaluate your request and, where appropriate, verify your identity.

Children’s Privacy

Aurum Distribution Group operates primarily as a business-to-business organization. Our website and services are not designed or directed toward children under the age of 13, and we do not knowingly solicit personal information from children under 13 through our website.

External Links

Our website may contain links to third-party websites, manufacturers, suppliers, technology providers, or other services.

Aurum Distribution Group does not control third-party websites and is not responsible for their privacy practices, security practices, content, accuracy, availability, products, or services.

Users should review the applicable policies of third-party websites and services.

International Users

Aurum Distribution Group operates from the United States.

Information submitted from outside the United States may be processed or stored in the United States or other jurisdictions utilized by our service providers.

Changes to This Privacy Policy

Aurum Distribution Group may update this Privacy Policy periodically to reflect changes involving:

• Business operations
• Services
• Website functionality
• Technology
• Vendors
• Legal requirements
• Privacy practices

When changes are made, the “Last Updated” date will be revised.

Privacy Contact Information

Questions, concerns, requests, or communications regarding privacy may be directed to: